Train or plane? Sustainable travel practices are more important than ever, but each option has its own unique set of pros and cons – while train travel is better for the planet, it’s often far more expensive than flying, for example.
Now, Eurostar’s latest news has tipped the balance in train travel’s favour, as the company announces one of Europe’s most flexible international travel experiences. Until recently only passengers in premium cabins had the ultimate freedom to alter travel plans according to busy and demanding schedules. Now, this is changing following the announcement of flexible fares as standard across all travel.
From November 2024, Eurostar’s travel classes will be renamed to Eurostar Standard, Eurostar Plus and Eurostar Premier. Each class still mirrors the current set-up. Eurostar Standard is the most economical way to travel, with drinks and light bites available to purchase from the café on board.
Eurostar Plus passengers enjoy more comfortable seating, more workspace, and a meal, while the greatest benefits of travelling in Eurostar Premier include elevated food service, access to lounges, and the use of a dedicated priority lane on cross-channel routes. Generous baggage allowances, free seat bookings, and free Wi-Fi apply to all travel classes.
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Eurostar Standard and Eurostar Plus passengers can exchange tickets without a fee as many times as required until just one hour before departure. Unused tickets can be refunded up to seven days before departure. Customers in Eurostar Premier can exchange in the same way, and fee-free refunds are available up to two days after the scheduled departure.
The new rules apply to tickets booked after Tuesday 23 April 2024; bookings made before this date are subject to the terms and conditions stated at the time of booking.
Sales for the unified travel classes are open now and apply to journeys after Monday 4 November 2024.
In a statement, Matthieu Quyollet, Chief Business Development & Integration Officer, said, “Eurostar is setting new standards for international travel by providing the greatest flexibility, clarity and comfort to customers looking to enjoy Europe in the most sustainable way. The new aftersales policy across all of Eurostar’s travel classes means that all customers can now take advantage of more flexibility and choice than ever before and enjoy a unique travel experience for their summer holiday or autumn break.”
This isn’t the only change for Eurostar in recent months. A new-look website and app launched in autumn 2023 alongside Club Eurostar, a rewards programme that allows points to be used to discount journeys, upgrade seats and more.
