TUI to fly from four airports from May 17 – holiday cancellations and refunds | Travel News | Travel
TUI is ready to resume some flights and holidays from May 17 in step with the Government pointers. However, because of the “traffic light” system, the holiday supplier has made the choice to solely depart from four UK airports.
This means all holidays between May 17 and May 27 which don’t depart from London Gatwick, Manchester, Birmingham and Bristol are cancelled.
In its newest replace, TUI defined: (*17*)All TUI holidays departing from England, Scotland, Wales and Northern Ireland, together with flight-solely and lodging-solely bookings, due to depart on or earlier than May 16 2021.
“All TUI holidays, including flight-only bookings, departing from any UK airport EXCEPT London Gatwick, Manchester Birmingham and Bristol due to depart on or before May 27 2021.”
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A number of extra holidays due to depart are additionally cancelled amid ongoing restrictions.
All Costa Rica, Dominican Republic, Bulgaria, Croatia, Tunisia, Egypt and Cape Verde holidays due to depart on or earlier than June 6, 2021, have been cancelled.
Holidays to Los Cabos, Mexico and Kvarner Bay, Croatia, together with flight-solely and lodging-solely bookings due to depart earlier than October 31, 2021, have additionally been axed.
TUI has additional cancelled all “TUI Lakes and Mountains holidays to all destinations except Switzerland, due to depart on or before June 6 2021.”
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Quite a few Marella cruises have additionally been placed on maintain due to ongoing restrictions.
These embrace Marella Cruises crusing on Marella Discovery and Marella Discovery 2 due to depart on or earlier than July 31, 2021; Marella Cruises sailings from Palma on Marella Explorer due to depart on or earlier than 25 September 2021; Marella Cruises sailings from Dubrovnik on Marella Explorer 2 due to depart on or earlier than 21 October 2021; TUI River Cruises sailings on TUI Skyla due to depart on or earlier than August 1, 2021; TUI River Cruises sailings on TUI Maya due to depart on or earlier than August 14, 2021; and TUI River Cruises sailings on TUI Isla due to depart on or earlier than October 31, 2021.
The holiday supplier assures it’ll contact prospects “nearer the time” if their holiday plans are cancelled sooner or later.
In a press release, TUI defined: “Following the recent announcement from the UK Government, customers travelling from England will be subject to a new traffic light system with ‘green’, ‘amber’ and ‘red’ destinations.
“It’s anticipated that worldwide journey can resume from 17 May on the earliest.
“We review the information on this page in line with each Government announcement and expect to know more within the next few weeks.”
In order to present prospects with peace of thoughts, TUI continues to supply its “Holiday Promise” and “Free Changes Policy”.
This means the journey operator will change bookings freed from cost or supply prospects a full refund in the event that they can’t journey overseas due to authorized restrictions, FCDO journey recommendation modifications, new quarantine guidelines, or a nation goes onto the “red list”.
“If we need to cancel your holiday for any of these reasons, you don’t need to do anything,” explains the TUI web site.
“We’ll work through bookings in departure date order to proactively contact you as soon as we can.
“If you have got an lodging-solely reserving, which isn’t impacted by journey restrictions, and that you just, due to this fact, don’t need to cancel, please give us a name.”
Customers will additionally be offered the opportunity to change their booking “totally free” if Government rules change for their destination meaning they will face quarantine, if new testing or vaccine rules are introduced, or if a “inexperienced” destination is “reclassified as inexperienced watchlist or amber”.