Santander: Britons could get compensation as bank apologises for technical issue | Personal Finance | Finance
Santander is utilized by hundreds of thousands of individuals for their banking wants, however sadly an issue on Saturday disrupted their providers. The technical issue was reported by many upset savers who confronted a myriad of difficult circumstances as a result of short-term outage. Some mentioned they had been unable to entry money, or monitor funds, whereas others discovered themselves in an unscheduled overdraft as a result of matter.
“Once again, we are very sorry for the inconvenience this has caused.”
Major outages had been skilled throughout Santander’s key types of contact together with phone, on-line banking, card providers and ATMs.
Gareth Shaw, head of cash at Which?, commented, stating: “These technical issues will be causing stress for many Santander customers – with people reporting that they have been unable to make online payments or in some cases purchase food in their local supermarket.
“Customers can incur fines, penalties and fees when they’re not able to access their finances, so the bank must offer compensation to all those who have been impacted in this way.
“These problems demonstrate why it is vital that banks invest to ensure their systems are up to the task of protecting their customers’ accounts and maintaining the services they rely on.”
Numerous Santander clients expressed their frustration with the short-term lack of service.
One particular person mentioned: “Considering I wasn’t able to do anything with my bank for 13 hours and then not even access my online banking, there should be some sort of compensation.”
Another wrote: “I couldn’t pay in cheques through a cash machine. Could not recognise the print, same cheque and prints worked for ages. Two other people had the same problem.”
A 3rd defined how this had affected their mortgage account, stating: “Needed to show an adviser my account, but have been unable to. So this has now delayed things for me.”
But a fourth particular person thanked the bank for their exhausting work to resolve the issue, penning: “Santander have always been great, everyone encounters problems from time to time.
“Well done on keeping us informed and good luck getting sorted.”
A Santander UK spokesperson informed Express.co.uk: “We’re very sorry for the inconvenience caused by a technical problem which impacted our services on Saturday May 15.
“Our banking services are now running as normal, however it may take longer to get through on the phone.
“We will make sure that no customer is out of pocket, and will publish details of how impacted customers can request reimbursement on our website and social media channels as soon as possible.”