GMR Hyderabad International Airport Ltd (GHIAL) has bagged Airports Council International (ACI) Airport Service Quality (ASQ) award for 2020. Hyderabad Airport has been adjudged as the ‘Best Airport by Size and Region’ in Asia-Pacific region for 2020, in its class of 15-25 Million Passengers Per Annum (MPPA).
Airport Service Quality is the world’s main airport passenger service and benchmarking programme measuring passengers’ satisfaction whereas they’re travelling via an airport, GHIAL stated in a press release on Monday.
“This achievement is a testament to the untiring efforts of our stakeholders including DGCA, CISF, BCAS, AAI, Immigration, Customs, Airlines; our employees and all business partners/vendors, who have worked unnerved during the testing times of the Covid pandemic,” stated Pradeep Panicker, CEO – GHIAL.
“In terms of passenger experience, Covid-19 has taught us many lessons. We adopted the best in-house technology to make flying more safe and provide a superior customer experience and the ACI ASQ Award is a testimony to our efforts. This award is a collaborative effort of engagement by all stakeholders who exhibited unflinching courage in the face of the pandemic,” stated SGK Kishore, ED-South and Chief Innovation Officer, GMR Airports.
Luis Felipe de Oliveira, Director General, ACI World, famous in his message to GHIAL congratulated for profitable the award.
As India’s first trendy, Greenfield airport developed beneath the PPP mannequin, Hyderabad Airport has constantly raised the bar in phrases of service and operational excellence. The airport has constantly ranked in ACI-ASQ survey as among the many international prime 3 airports for 9 consecutive years (2009 to 2017) together with world primary place for 4 instances in 2009, 2010, 2016 and 2017 in 5 – 15 MPPA class; it ranked world quantity 4 in 2018 in 15 – 25 MPPA class. GHIAL has received the coveted ACI’s ASQ Departures Awards by being adjudged as the ‘Best Airport by Size and Region’ and its first ever ‘Best Airport in Environment & Ambience by Size’, each in Asia-Pacific region for 2019, in its class of 15-25 MPPA.
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