The nation’s largest personal sector lender HDFC Bank on Tuesday mentioned it’s taking steps to resolve glitches in its digital banking platform and restore providers on precedence.
“Some customers are facing intermittent issues accessing our NetBanking/MobileBanking App. We are looking into it on priority for resolution. We apologize for the inconvenience and request you to try again after sometime. Thank you,” HDFC Bank mentioned in a tweet.
This will not be for the primary time that the shoppers of the financial institution have confronted service outage. In truth, the financial institution has been penalised by the Reserve financial institution of India (RBI) for 2 main outages up to now.
In December, the RBI quickly barred HDFC Bank from launching new digital banking initiatives and issuing new bank cards after taking a critical view of service outages on the lender over the past two years.
“RBI has issued an order dated December 2, 2020, to HDFC Bank Ltd with regard to sure incidents of outages within the web banking/ cell banking/ fee utilities of the financial institution over the previous two years, together with the current outages within the financial institution’s web banking and fee system on November 21, 2020, attributable to an influence failure within the main knowledge centre,” HDFC Bank had mentioned in a regulatory submitting.
The financial institution has been penalised for 2 main outages, one in November 2018 and the opposite in December 2019.
Taking a stern view of the repeated outages, RBI Governor Shaktikanta Das had mentioned in December the regulator had some considerations about sure deficiencies and it was needed that HDFC Bank strengthens its IT system earlier than increasing additional.
“… we cannot have thousands and lakhs of customers who are using digital banking to be in any kind of difficulty for hours together and especially when we are ourselves giving so much emphasis on digital banking. Public confidence in digital banking has to be maintained,” Das had mentioned.
HDFC Bank, the biggest lender by belongings within the personal sector, has been categorised as a systemically essential entity by the RBI up to now. It can be the biggest issuer of bank cards and has a major share within the fee processing section.
The financial institution is the biggest issuer of bank cards and had 1.49 crore prospects as of September 2020 whereas on the debit playing cards entrance, it had 3.38 crore prospects.
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